Sunday, January
14, 2001
Professional Services Automation Revenue to Reach $3 Billion
by 2004
In a report released today, Aberdeen Group, a leading provider
of technology market consulting and research, states that
the Professional Services Automation (PSA) market revenue
will reach $3 billion by 2004. PSA solutions optimize employee
productivity and staff utilization, reduce personnel turnover,
and increase customer satisfaction through enhanced resource
management
“The e-world requires that services-based organizations
work to become more mobile, efficient, and profitable,” says
report author David Hofferberth. “Service organizations
must create their own services supply chain, with closer
ties to customers and other partners, to increase profitability
and efficiency."
PSA enables services organizations to more efficiently
plan, sell, deliver, and support services by leveraging
an innate knowledge of project logistics and deliverables.
PSA is a foundation technology that enables other enterprise
solutions - such as Customer Relationship Management, Enterprise
Resource Planning, and Human Resources - to work together
from a common database.
News Tidbits (appears every day on the front page)
- no tidbits today.
