Monday - October 2, 2000

FTC Demands Dot-Com Christmas Delivery

According to Forbes:

"Project TooLate.com sounds like a site launch that's behind schedule. In fact, it was the Federal Trade Commission's cheeky but official name for its investigation into last Christmas' e-debacle, which had gifts that were ordered online landing on doorsteps as late as February.

Online retailers with late deliveries weren't just screwing up and angering customers. They were actually breaking the law. As a result, in July the FTC charged seven retailers, including Toysrus.com, Macys.com, CDnow.com  and KBkids.com, with violating its Mail and Telephone Order Rule. This law prohibits merchants from promising unrealistic delivery dates and requires them to adequately notify consumers about shipping delays. The seven Web sites settled the charges and paid $1.5 million in penalties..."

Click here for the full story. [Link no longer active]

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